Frequently Asked Questions
Where do you ship?
Orders are available for delivery in the United States. We cannot guarantee delivery to P.O. boxes.
Can I modify my order?
You can’t modify an order once it’s placed. Our products are made to order and produced right after the order is placed to ensure faster delivery. If you’ve changed your mind about the purchase, you can request to cancel your order using the form below.
We do not guarantee that order cancellation is available and thus have no obligation to ensure it and will have no liability if cancellation is not available.
Please submit a request through the form available on the bottom of the “Help & Contact Us” page.
Where is my order?
Your order will typically take 2–5 business days to fulfill, and the shipping time will add to that. To follow your order status, click Follow updates in your order confirmation email.
What’s your return policy?
Due to products being made to order, we don’t accept returns and/or size/color exchanges. If your order is returned due to carrier error or an invalid address, we can reship the order.
Returns or refunds will only be offered when a Product arrives damaged, defective, or not in line with reasonably expected quality standards. In such case, you have the right to request a replacement product or refund within 30 (thirty) days of the delivery of a product, with us having the right to request proof, such as photographs, to review the claim.
For any questions concerning your order, please submit a request through the form available on the bottom of the “Help & Contact Us” page.
Do you offer size or color exchanges?
Due to products being made to order, we don’t accept returns and/or size/color exchanges.
I received defective/damaged products, what should I do?
If products arrive damaged or defective, you can request a replacement or refund within 30 days of delivery.
To report your problem, please use the contact form below. Attach photos of the product received and a description of the issue.
Please submit a request through the form available on the bottom of the “Help & Contact Us” page.
I haven’t received my order, what to do?
For packages lost in transit, you must submit all claims no later than 30 (thirty) days after the estimated delivery date, including in reason (fault of the carrier or invalid address). We cannot guarantee delivery to P.O. boxes.
For any questions concerning your order, please submit a request through the form available on the bottom of the “Help & Contact Us” page.
I received the wrong product, what to do?
If you’ve received the wrong product, you can report it as an issue via the form below. Remember to attach pictures and a description of the issue.
Please submit a request through the form available on the bottom of the “Help & Contact Us” page.